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Customer support

Contacting customer support

Know what to include—and what never to send—when asking Mintiax for help.

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How to contact us

Email admin@mintiax.com for help with a listing, catalog fact, certification detail, purchase inquiry, or customer-account access. No response-time promise is currently published.

Helpful information to include

  • The listing title, SKU, or page URL for a collectible question.
  • The page and action you were using when an account problem appeared.
  • Your preferred language for the response.
  • A description of the issue that does not include private credentials or payment data.

Never send sensitive credentials

Never email a password, verification or reset link, full payment-card number, security code, private acquisition record, or another customer's information. Mintiax will not ask you to send a password or card security code by email.

No payment changes by email

Customer support can explain available information but cannot create or modify a payment or balance through an email request.

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